Refund policy

Return & Refund Policy
Last updated: 28 April 2026

We aim to ensure all our customers are satisfied with their purchases. Please read our policy carefully before making a purchase.

Returns

Returns are only accepted if the item is defective or damaged.

You must request a return within 3 days from the date of delivery. To be eligible:

  • The item must be defective or damaged upon delivery
  • The item must be unused, unworn, and in original condition
  • All original tags must be attached
  • The item must be in its original packaging

We reserve the right to رفض any return request that does not meet these conditions.

Non-Returnable Items

  • Items that are not defective or damaged
  • Sale or discounted items
  • Gift cards
  • Items that have been worn, washed, or altered

Refunds

We do not offer refunds under any circumstances.

Exchanges

If your item is confirmed to be defective or damaged, we will offer an exchange only for the same item (subject to availability).
If the same item is unavailable, store credit may be issued at our discretion.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Contact Us

If you received a defective or damaged item, please contact us within 3 days of delivery with clear photos of the issue to process your request.